FAQ's
General
We provide a full range of heating, plumbing, and gas services, including boiler installations, repairs, heat pump installations, plumbing maintenance, and emergency repairs.
Yes, all our engineers are fully qualified, Gas Safe-registered, and insured. We’re committed to providing safe, professional service on every visit.
If your boiler breaks down, check to see if it needs a reset or if there are any error codes displayed. If you’re unable to resolve the issue, call us, and we’ll help troubleshoot or arrange for an engineer to visit.
We recommend servicing your boiler annually. Regular maintenance helps prevent breakdowns, ensures efficient operation, and keeps your warranty valid.
We strive to respond as quickly as possible, especially for urgent repairs. For non-emergency appointments, we’ll work with you to schedule a convenient time.
Yes, we offer gas safety inspections and certification services for landlords, ensuring that rental properties comply with safety regulations.
Absolutely! Our engineers are trained in energy-efficient solutions and can recommend upgrades, including heat pumps and efficient boilers, to help reduce your home’s energy consumption.
If you smell gas, leave the area immediately, avoid using any electrical devices or open flames, and call the National Gas Emergency Service at 0800 111 999. Once the area is safe, contact us to arrange for an inspection and repair if necessary.
Appointments
You can either book online through our website or call us directly. We’re happy to assist either way and answer any questions you have during the booking process.
The duration varies based on the complexity of the job. Most repairs are completed within a couple hours, while installations may take a day or two. We’ll give you a clear timeline once we assess your specific requirements.
For most appointments, there’s no special preparation needed. If we require specific access or preparations, we’ll let you know in advance.
If a follow-up is needed, we’ll schedule another call out promptly at no additional charge if it’s related to a recent service. Our priority is ensuring every customer is fully satisfied.
Yes, if you need to reschedule or cancel, please notify us as soon as possible. We aim to be flexible and accommodate changes when needed.
If you have any questions which are not displayed here please contact us and we will happily provide you with an answer. Use the Live chat for the fastest response time.
